Guide9 min read
How to measure a waiting room
What to count before you change anything: arrival curve, service time, abandonment and the gap between perceived and actual wait.
Resources
How to think about a queue before you buy software for it.
Most of what follows is useful whether or not you ever run CareQ. Measuring the problem properly is the part people skip.
Guides
Guide7 min read
Why averages hide the problem
A 22-minute average wait can contain a two-hour tail. How to read a wait distribution and what to do about the right-hand side.
Playbook12 min read
Running a queue pilot in one department
A six-week plan: what to instrument first, what to leave alone, and which numbers tell you it is working.
Note5 min read
Designing a display board people actually read
Type size, contrast, language order and how many rows fit before a board becomes wallpaper.
Questions people ask first.
Queue glossary.
- Abandonment
- A patient who checks in but leaves before being called.
- Arrival curve
- How check-ins are distributed across the day.
- Re-queue
- A patient rejoining a queue after diagnostics or a missed call.
- Service time
- How long one patient occupies a counter or room.
- Tail wait
- The wait experienced by the slowest-served patients, not the average one.
- Throughput
- Patients completed per hour, per counter or department.
THE NEXT STEP IN PATIENT FLOW
Make patient flow easier to manage.
From the first check-in to the final step, CareQ gives your team the visibility and control to keep every patient moving.