01
Patient checks in
At the desk, or by scanning a QR code. They receive a ticket and a link to follow their progress.
Scan to joinTicket in one tap
Check your queue
No app. No account.
+91 ••••••••23
Ticket number
Check queue
FROM RECEPTION TO CONSULTATION
Less waiting. Smoother patient flow.
CareQ helps hospitals and clinics manage patients in real time — so staff stay organized, doctors stay informed, and patients spend less time waiting.
Simple for staff. Clear for doctors. Better for patients.
Hospital & ClinicSee how patients move through your facility in real time and optimize throughput.
StaffManage who's next, reduce waiting room inquiries, and keep operations moving.
DoctorsKnow who's coming and what's next before they walk into the consultation room.
PatientsKnow when their turn is coming, with real-time certainty on their own phone.
THE HIDDEN COST OF WAITING
When one part slows down, the whole patient journey feels it.
Inefficiency impacts staff, clinicians, patients, and management across every department.
CareQ connects the entire patient journey.
Staff
Busy managing the flow instead of the patient.
Staff spend valuable time calling patients, checking who's next, answering wait-time questions, and coordinating movement.
Doctors
Limited view of what's coming next.
Without a clear view of the upcoming patients, it's harder to prepare and keep consultations moving smoothly.
Patients
Left wondering, “How much longer?”
Unclear waiting times create frustration, repeated desk visits, and a poor experience for patients and their attendants.
Management
Bottlenecks stay hidden.
When patient-flow data is scattered or unavailable, it's difficult to find where time is being lost and where improvements are needed.
From the waiting room to a legible hospital.
02
Staff update the flow
As patients move between reception, consultation, diagnostics, pharmacy, and other stages, staff keep their status updated.
03
Everyone stays in sync
Doctors, staff, and patients see the latest information in real time — so everyone knows what's happening next.
◈ CareQ
A104
Your position4 of 18
Estimated wait18–25 min
Now servingA100
Now serving
A100Room 1
A101Room 2
A102Room 3
A104Room 4
SEE WHAT'S HAPPENING
Find the bottleneck before patients feel it.
CareQ gives your team a live view of patient movement, waiting times, and delays — so you can see where things are slowing down and act before the waiting gets worse.
See the whole floor
View waiting areas, counters, consultation rooms, and other departments from one place.
Know the real wait
Waiting-time estimates are based on what's actually happening in your hospital, not just a fixed average.
Spot delays early
CareQ highlights growing waits and slowing departments before they turn into bigger problems.
Floor view — Outpatient
Tuesday 10:04 · updated 12s ago
| Department | Waiting | Longest | Status |
|---|---|---|---|
| General OPD | 18 | 52m | Backing up |
| Radiology | 11 | 38m | Watch |
| Pharmacy | 24 | 31m | Backing up |
| Cardiology | 6 | 21m | Steady |
| Lab | 4 | 9m | Steady |
General OPD is growing faster than it drains. At this rate the last patient checked in now waits 71 minutes. Opening counter 3 brings that to 44.
| Hour | Actual wait | CareQ estimate |
|---|---|---|
| 08:00 | 12 | 14 |
| 09:00 | 26 | 24 |
| 10:00 | 51 | 47 |
| 11:00 | 62 | 65 |
| 12:00 | 44 | 48 |
| 13:00 | 22 | 25 |
| 14:00 | 31 | 28 |
| 15:00 | 47 | 44 |
| 16:00 | 38 | 41 |
| 17:00 | 18 | 20 |
One morning, one ticket.
This is A104 on a Tuesday in the outpatient department.
09:12
Checked in
Scanned the QR code at the entrance. Ticket A104, position 11 of 18.
09:14
First estimate
CareQ estimates 52–68 minutes based on this morning's pace.
09:41
Moved up
Two patients ahead did not respond when called. Position 7.
10:02
Called
Room 4. Notified on their phone and on the waiting-room display at the same moment.
10:04
In consultation
Total wait: 50 minutes. The estimate was out by two.
What CareQ does
30s
Queue positions refresh every half minute
0
Apps a patient has to install
6
Ways to check in: kiosk, QR, SMS, web, desk, booking
1
Clock everyone reads — patient, staff and display
Reads from and writes back to the systems already running on the floor.
- SMS gateway
- WhatsApp Business
- Display screens
- Appointment booking
- Lab information systems
- Pharmacy queue
- Single sign-on
THE NEXT STEP IN PATIENT FLOW
Make patient flow easier to manage.
From the first check-in to the final step, CareQ gives your team the visibility and control to keep every patient moving.